1. Introduction

Safeguarding is at the heart of all our work with children, young people, and adults at risk. Well for Life has a duty to ensure that it makes arrangements to safeguard and promote the welfare of children and young people, and to protect adults at risk from abuse or the risk of abuse.
The legislation and guidance relevant to safeguarding and promoting the welfare of children and adults at risk includes the following: The Children Act 1989 and 2004, Working together to safeguard children (2015), No Secrets (2000), The Crime and Disorder Act (1998), The Health and Social Care Act (2008) and the Care Act (2014).

2. Scope of the policy

The policy is to be used by any member of staff or volunteer working directly with children and young people, and Adults at Risk, and to any other support staff or Trustee of the organisation who becomes involved in a child protection concern in the course of their work for Well for Life. Children, young people, Adults at Risk and parents/carers are informed of the policy as appropriate.

The policy applies to anyone with whom we are in contact in the course of our work, who is a child, a young person, or an Adult at Risk. Where the policy or procedure refers to a ‘child’ or ‘young person we mean anyone who has not yet reached the age of 18 years. An adult at risk is someone aged 18 years or over ‘who is or may need community care services by reason of mental or other disability, age or illness; and who is or maybe unable to take care of him or herself, or unable to protect him or herself against significant harm or exploitation’ (Department of Health, No Secrets,2000).

This policy is reviewed, endorsed, and approved by the board of trustees annually, or when legislation
changes.

Date of next review: August 2025

3. Purpose of this Policy and Procedure

This policy and procedure set out how Well for Life implements safeguarding for children, young people, and Adults at Risk with whom they come into contact within the course of their work.

Well for Life is committed to devising and implementing policies so that everyone within the organisation accepts their responsibilities for safeguarding children, young people, and Adults at risk from abuse and neglect. This means following procedures to protect them and reporting any concerns about their welfare to the appropriate authorities.

This policy and procedure help us to achieve this by:
• Supporting us to safeguard children, young people, and Adults at Risk in practice, by defining abuse and informing us what to do.
• Ensuring we all work to the same policy and procedure.
• Making sure we are accountable for what we do.
• Being clear about what roles and responsibilities, we all have in safeguarding.
• Saying what staff can expect from the organisation to help them work effectively.

This policy is informed by and supports our organisational purpose and is how we comply with local Safeguarding Children and Adults at Risk policies and procedures in the areas where we operate.

4. Who is a Child, Young Person, Adult at Risk?

Child/Young Person
A child or young person means someone who is under 18 years of age, meaning has not reached their 18th birthday.

For Well for Life, this could refer to the child/young person we are working with directly, or the child of one of these young persons, or of another person, with whom we are in contact in the course of our work.

When concerns are raised about the child/children of a service user (child/children or vulnerable adult), the needs of the child/children take first precedence.

Adult at Risk
This policy applies to any ‘Adult at Risk’, defined by the following:

Any person aged eighteen or over who:

• Is or may need community care services by reason of mental or other disability, age or illness; and
• Is or may be unable to take care of him or herself, or unable to protect him or herself against significant harm or exploitation.

Well for Life can sometimes be working with an Adult at Risk where a child/young person has reached 18 years and support is continuing, usually short term, or where a former service user has joined our youth participation project. Also, Well for Life will come across Adults at Risk in the course of their work with families. There may be occasions when we come across Adults at Risk within the household of or associating with a child/young person or parent we are working with and we will adopt the Think Family approach, working with adult agencies to meet their needs.

In all instances, our approach to safeguarding Adults at Risk we are in contact with, follows the same principles, and safeguarding processes as we do for safeguarding children.

5. Objectives of Policy

We will achieve the outcome by having the following in place (we refer to volunteers as staff throughout the policy):
• Safe organisational ethos.
• Safe environment.
• Safe processes for working with service users.
• Safe collection and use of information, and ways of communicating.
• Safe staff.

Principles
In support of these objectives, we are committed to the following principles:

To achieve a safe ethos, we will
• Work to support the organisational purpose, which is to reach out to, and seek to protect children and young people who are at risk.
• Promote the safety of children, young people, and adults at risk in all our work, both directly and indirectly through our partnership and campaigning work.
• Support the spirit and practice of Well for Life’s safeguarding ethos in all that we personally do.
• Treat all children, young people and adults fairly in being able to access services which meet their needs, regardless of gender, ethnicity, disability, sexuality or beliefs.

To achieve a safe environment, we will
• Ensure the welfare and safety of children, young people and Adults at Risk is paramount in all our activities.
• Listen to service users and take account of what they tell us in making decisions about them.
• Take all reasonable steps to protect service users from harm, discrimination, and degrading treatment.
• Practice with respect for children’s rights, wishes and feelings.
• Regularly assess and review safety risks which arise from premises, activities, equipment and travel arrangements, as outlined in the organisation’s Health and Safety Policy

To achieve safe processes, we will
• Take all suspicions and allegations of abuse, from inside or outside the organisation, seriously, and respond to them promptly and appropriately.
• Be clear about everyone’s roles and responsibilities.
• Implement safeguarding procedures that are compliant with the expectations of the safeguarding arrangements in the areas where we operate.
• Have in place clear arrangements for how we would respond to concerns about how we implement safeguarding in practice within the organisation.

To achieve safe information, we will
• Be clear with service users about how the things they tell us will be used.
• Communicate promptly and clearly within Well for Life and with external agencies and follow the requirements of information-sharing protocols in the localities in which we operate.
• Keep good records of our work with service users and of our management of staff’s work.
• Hold service users’ information with care and use it for agreed purposes only.

To achieve safe staff, we will
• Recruit trustees, staff and volunteers with regard to their suitability for work directly with children and vulnerable adults, including the use of enhanced Disclosure and Barring Service checks (DBS).
• Provide trustees, staff and volunteers with guidance and training in their safeguarding role, and ensure they have access to our policies and procedures.
• Make sure everyone always has access to advice on safeguarding in the course of their work.
• Be clear with everyone what their individual role and responsibility is in safeguarding.
• Support staff and volunteers to carry out their jobs with appropriate supervision

6. What is Child Abuse or Neglect?

Abuse and neglect are forms of maltreatment of a child. Somebody may abuse or neglect a child by inflicting harm, or by failing to act to prevent harm. Abuse means a child’s rights and needs are not being met as defined in The Children’s Act 2004 and the United Nations Convention on the Rights of the Child (1989). Children may be abused in a family or in an institutional or community setting; by those known to them or, more rarely, by a stranger. Abuse may occur through the actions of an adult or adults, or another child or children.

Where a child is disabled, injuries or behavioural symptoms may mistakenly be attributed to his/her disability rather than the abuse. Similarly, where a child is black or from a minority ethnic group, aggressive behaviour, emotional and behavioural problems, and educational difficulties may be wrongly attributed to racial stereotypes, rather than abuse. Cultural and religious beliefs should not be used to justify hurting a child. Safeguards for all children and young people are the same regardless of disability or ethnicity.

Physical Abuse
Physical abuse may involve hitting, shaking, throwing, poisoning, burning, or scalding, drowning, suffocating, or otherwise causing physical harm to a child. Physical harm may also be caused when a parent or carer fabricates the symptoms of, or deliberately induces or causes ill health to a child whom they are looking after. This situation is called Induced Fabrication Illness by a Carer (formerly known as Munchausen’s by proxy).

Emotional Abuse
Emotional abuse is the persistent emotional maltreatment of a child such as to cause severe and persistent adverse effects on the child’s emotional development. It may involve conveying to children that they are worthless or unloved, inadequate, or valued only in so far as they meet the needs of another person. It may feature age or developmentally inappropriate expectations being imposed on children. It may involve causing children frequently to feel frightened or in danger, or the exploitation or corruption of children. Witnessing the harm of another person, such as in the case of domestic violence, is a form of emotional abuse. Some level of emotional abuse is involved in all types of ill-treatment of a child, though it may occur alone.

Sexual Abuse & Sexual Exploitation
Sexual abuse involves forcing or enticing a child or young person to take part in sexual activities, including sexual exploitation, whether or not the child is aware of what is happening, and whether it is for money or reward or not. The activities may involve physical contact, including penetrative contact (e.g. rape and buggery) or non-penetrative acts. They may include non-contact activities, such as involving children in seeing or receiving or sending sexually suggestive emails or text messages, or inappropriate behaviour in internet chat rooms, involving children looking at, or in the production of, pornographic material or watching sexual activities, or encouraging children to behave in sexually inappropriate ways.

Neglect
Neglect is the persistent failure to meet a child’s basic physical and/or psychological needs, likely to result in the serious impairment of the child’s health or development. Neglect may occur as a result of maternal substance abuse during pregnancy. Once a child is born, neglect may involve a parent or carer failing to provide adequate food, shelter, and clothing, failing to protect a child from physical harm or danger, failing to ensure adequate supervision including the use of inadequate caregivers, or the failure to ensure access to appropriate medical care or treatment. It may also include neglect of, or unresponsiveness to, a child’s basic emotional needs.

Abuse of Disabled Children
Disabled children are at increased risk of abuse and those with multiple disabilities are at even more significant risk both of abuse and neglect. Parents of disabled children may experience multiple stresses. This group of children may be particularly vulnerable to abuse for a number of reasons including:
• Having fewer social contacts than other children.
• Receiving intimate personal care from a larger number of carers.
• Having an impaired capacity to understand what they are experiencing is abuse or to challenge the abuser.
• Having communication difficulties resulting in difficulties in telling people what is happening.
• Being reluctant to complain for fear of losing services.
• Being particularly vulnerable to bullying or intimidation.
• Being more vulnerable to abuse by peers than other children.

Disability is defined as:
• A major physical impairment, severe illness and/or a moderate to severe learning difficulty.
• An ongoing high level of dependency on others for personal care and the meeting of other basic needs.

Bullying
Bullying may be defined as deliberately hurtful behaviour, usually repeated over a period of time, where it is difficult for those bullied to defend themselves. It can take many forms, but the three main types are physical (e.g. hitting, kicking, theft), verbal (e.g. racist or homophobic remarks, threats, name calling) and emotional (e.g. isolating an individual from the activities and social acceptance of their peer group). There is increasing use of new technologies as a tool for bullying and such incidents should be taken seriously.

Self-Harming Behaviour
Children and young people who harm or attempt to harm themselves should be taken seriously. The self-harming behaviour in itself may cause impairment of the child’s health or development and in some circumstances present significant harm or the risk of significant harm. Self-harming behaviour may also arise alongside eating disorders and/or drug misuse.

Female Genital Mutilation (FGM)
Female genital mutilation is a collective term for procedures that include the removal of part or all of the external female genitalia for cultural or other non-therapeutic reasons. The practice is medically unnecessary, extremely painful and has serious physical and mental health consequences both at the time and in later life. The procedure is typically performed on girls of 4 – 13 years but may be performed on newborn babies or on young women. FGM can result in death.

FGM is a criminal offence (Prohibition of Female Circumcision Act 2003). Under the act, it is an offence to arrange, procure, aid or abet female genital mutilation. Parents/carers may be liable under this act. It is also an offence to allow the procedure to be undertaken in another country. When agencies become aware that a girl is at risk of FGM a referral should be made to Children’s Social Care.

Domestic Violence as Abuse
Domestic Violence is defined by the Home Office as: ‘Any incident of threatening behaviour, violence or abuse (psychological, physical, sexual, financial or emotional) between adults who are or have been intimate partners or family members, regardless of gender or sexuality. This includes issues of concern to black and minority ethnic (BME) communities such as so-called ‘honour killings.’
The term domestic violence is used to include any form of physical, sexual or emotional abuse between people in a close relationship. It can take a number of forms such as physical assault, sexual abuse, rape, threats and intimidation. It may be accompanied by other kinds of intimidation such as degradation, mental and verbal abuse, humiliation, deprivation, systematic criticism, and belittling. The term domestic violence includes the term domestic abuse.

Forced Marriage
A forced marriage is one that is conducted without the full consent of both parties and where duress is a factor. Forced marriage can amount to sexual and emotional abuse and put children or adults at risk of physical abuse. In circumstances where there are concerns that someone is at imminent risk of a forced marriage, urgent referrals should be made to Children’s and Adults’ Social Care. In the case of a young person at risk of forced marriage, it is likely that an initial discussion with the parent, carer or other community member may significantly increase the level of risk to the young person.

Internet Harm
Sexual exploitation (see above) also includes non-contact activities, such as involving children in seeing or receiving or sending sexually suggestive emails or text messages, or inappropriate behaviour on internet chat rooms, involving children looking at, or in the production of, pornographic material of watching sexual activities or encouraging children to behave in sexually inappropriate ways.

Trafficking
Children can be trafficked into, within and out of the UK for many reasons and all different types of exploitation. Trafficking is a form of child abuse and needs an appropriate safeguarding response. Any child who is recruited, transported, transferred, harboured, or received for exploitative reasons is considered to be a victim of trafficking, whether or not they have been forced or deceived. This is because it is not considered possible for children in this situation to give informed consent. Even when a child understands what has
happened, they may still appear to submit willingly to what they believe to be the will of their parents or accompanying adults. It is important these children are protected too.

Children are trafficked for many reasons, including sexual exploitation, domestic servitude, labour, benefit fraud, forced marriage, begging and involvement in criminal activity such as pickpocketing, theft and working on cannabis farms. They are likely to be subjected to other forms of abuse, as a means of coercing and controlling them.

Trafficking is carried out by individual adults and organised crime groups.

Sexual activity with a child/young person under the age of 18 or living away from home Consensual sexual activity involving a young person under 18 years is not always abusive, but it may be. A child’s or
young person’s ability to consent can be impaired due to lack of freedom, capacity, or choice; for example, because of an age/power imbalance; because it is leading to sexual exploitation; because one person is in a position of trust with the other (e.g., a teacher); where one person is vulnerable because of disability or capacity, where the child/young person is in the care of another away from home. No child under the age of 13 or under is able to consent to any sexual activity according to the Sexual Offences Act (2003).

7. What is an abuse of an Adult at Risk?

Abuse is a violation of a person’s rights or dignity by someone else. It can be done by anyone including relatives and family members, professional staff, paid care workers, volunteers, other users of services, neighbours, friends and associates or strangers. There are many kinds of abuse including:

Physical
This could be hitting, slapping, pushing, and kicking.

Sexual
This includes rape and sexual assault or sexual acts to which the adult at risk:
• has not consented
• could not consent
• was pressured into consenting

Emotional/Psychological
This could be:
• emotional abuse
• threats of harm or abandonment
• depriving the person of contact
• humiliating
• blaming
• controlling
• intimidating
• coercing
• harassing
• verbally abusing
• isolating
• withdrawing a person from services or support networks

Financial or material
This includes:
• theft
• fraud
• exploitation
• pressure in connection with wills, property, inheritance, or financial  transactions
• misusing or misappropriating property, possessions, or benefits

Neglect or acts of omission
This includes:
• ignoring medical or physical care needs
• failing to provide access to appropriate health care, social care or education services
• misusing medication
• inadequate nutrition or heating

Discriminatory
This includes:
• racist behaviour
• sexist behaviour
• harassment based on a person’s ethnicity, race, culture, sexual orientation, age or disability
• other forms of harassment, slurs, or similar treatment

Modern Slavery
This includes:
• slavery,
• human trafficking
• forced labour and domestic servitude

Self Harm
This includes:
• cutting,
• burning
• hitting or bruising
• poisoning
• scratching
• hair-pulling
• overdosing

Procedure for Making a Child Protection Referral

8. Procedure for Supporting a Child or Adult at Risk Investigation or Plan

This process applies where Children’s Social Care or Adult Social Care is investigating an allegation or concern under safeguarding procedures for a child, young person or adult at risk, and Well for Life has been or is involved as a referrer, or the subject of the referral is known to us. 

It is not the referral procedure for a safeguarding concern or allegation – see above steps One through Five

9.    Adult at Risk Protection Referral Procedure

10. Managing and Resolving Disputes over Agency Responses

If there is disagreement between Well for Life and Social Care or another agency as to the appropriateness of a safeguarding referral, always promptly discuss and agree with what to do next with the Charity Manager who is the Operational Designated Safeguarding Lead, Bally Johal or in her absence with the Lead Trustee for Safeguarding, Helen Martin. It must be remembered that statutory agencies and relevant Safeguarding heads have primacy in any decision-making responsibilities. 

All staff and volunteers should clearly log a disagreement or dispute about how a safeguarding concern has been dealt with by such agencies.

 Where a disputed referral is re-referred, in the belief that this is necessary, the re-referrals should always be supported in writing, giving reasons.

11. Supporting Procedures & Processes

The following sections summarise the requirements of supporting policy, practice, or procedures; readers should look at the whole policy or procedure for further information.

11.1     Recruitment of trustees, employees and volunteers to work with young people.

11.2        This section summarises some aspects of Well for Life’s recruitment procedures. The procedures set out below apply to both paid staff and volunteers, including trustees, and students.

Applicants for both paid and voluntary positions that involve significant access to children and young people, or their information will complete an initial application form designed to extract information about their past career and to disclose any criminal record or other matter that has a bearing on their suitability to work with children. Failure to disclose relevant information will result in disciplinary action and possible dismissal. All Trustees, staff, and volunteers in direct contact with young people, vulnerable adults and service users, and/or confidential information about them, will be subject to an enhanced DBS check on recruitment.

 An enhanced DBS check may be completed by Well for Life checking/seeing an enhanced check made by a previous employer, or by the academic body for a student if carried out not more than six months before appointment or placement.

 At least two references will be taken up in relation to staff and volunteers, including, where possible, at least one concerning previous work with children or vulnerable adults.

 Posts will be subject to satisfactory clearance, and consent will be obtained from applicants to carry out Disclosures through the DBS. This will help to establish whether applicants have any criminal convictions or other past behaviour that suggests they are unsuitable to work with children.

We recognise that the absence of any relevant Disclosure does not guarantee that the individual is safe to work with children.

 In line with the Data Protection Act 2018, all information received in relation to applicants will be kept secure and treated with strict confidentiality.

 The Board of Trustees recognises that we could take all reasonable steps to assess the suitability of a potential employee or volunteer to work with children, but that these do not guarantee that an individual is safe to work with children or vulnerable adults. Therefore, the Trustees will ensure that appropriate management, supervision, and support systems are in place to reduce any risk to vulnerable people.

After appointment, all staff and volunteers will be inducted and trained in local safeguarding procedures and Well For Life policies, and their performance, and their training and development needs will be reviewed regularly by supervising managers.

11.3      Information Sharing Policy and Procedure

 This section summarises the relevant requirements of Well for Life’s Confidentiality and Information Sharing Policy and Procedures.

 It is important that service users remain confident that their personal information is kept safe and secure. Staff must be confident to share information appropriately when safeguarding vulnerable individuals. Failures of communication lie at the heart of many safeguarding failures. At the same time, care should be taken to maintain the right to privacy of individuals when it is appropriate to do so.

 The Data Protection Act 2018 should not be regarded as a barrier to sharing information.

A record should be kept of what has been shared, with whom and for what purpose, and of every decision made and the reasoning behind it.

 It is important to be open and honest with the individual concerned (and their family, where appropriate) from the outset, about why, what, how and with whom information will, or could, be shared, and to seek their agreement, unless it is unsafe or inappropriate to do so.

If in doubt, and if possible, a staff member should seek advice, without disclosing the identity of the individual concerned.

Information sharing should be by consent where appropriate, and, wherever possible, respect the wishes of those who have refused consent to share confidential information. Information may be shared without consent if it is believed, based on the facts of the case, that lack of consent can be overridden in the public interest.

It is important to consider the safety and well-being of the individual concerned, as well as others who may be affected by their actions.

Information sharing should always be necessary, proportionate, relevant, accurate, timely and secure.

 Use due diligence checks on the organisations with which you are planning to share data. If you can reasonably foresee that the data will be used in a way that is detrimental or otherwise unfair, then you should not share.

11.4       Roles and Responsibilities

 This section describes the general roles and responsibilities held by different positions in the organisation with regard specifically to safeguarding. It does not describe ‘what to do’ in a particular situation, which will be found in the ‘Procedures’ section. Nor does it describe all their roles and responsibilities, which are in their job descriptions.

Trustees

• Uphold the safeguarding ethos and purpose of the
• Agree safeguarding policies and procedures and review these
• Satisfy themselves that policies and procedures are carried
• Actively involve the designated manager to set the safeguarding procedure in motion when becoming personally aware of a safeguarding issue in the course of their work for Well for Life.
• Attend formalised Safeguarding Training, every 2 years, at minimum and within 3 months of appointment to the board of trustees.

Charity Manager (Bally Johal)

• Act as the WELL FOR LIFE Operational Designated Safeguarding Lead for all safeguarding actions and decisions, which come from:
  • Making Referrals.
  • Supporting a safeguarding investigation or
  • Reviewing the assessed level of risk which informs the way staff and volunteers work with children, young people, and adults at risk.
• Supervise staff and volunteers allocated to them and agree and implement individual training
• Supervise and review contact work carried out by her/his staff and agree and review the assessments of level of risk allocated to children, young people and adults at risk; follow procedures if any concern or allegation arises as a result and support good practice.
• Report any allegation or concern about the safeguarding practice of any Trustee, staff or volunteer to the Well for Life Chair of Trustees, or in their absence, or where they are the subject of the concern, to the Vice Chair.
• Ensure that the safeguarding policy and procedure is in place, is communicated to staff and volunteers,reviewed and practiced.
• Ensure that all staff, volunteers and board of trustee’s access Safeguarding Training, every 2 years, and within 1 month of the policy being amended.
• Puts in place arrangements to recruit, train and manage staff and volunteers to practice
• Receives and responds in a timely manner to requests for procedural advice or guidance from staff and volunteers in the absence of the designated manager.
• Agrees when any formal action is needed to ensure that another agency is carrying out its safeguarding procedure with respect to a child, young person, adult at risk known to Well for Life.
• Acts upon any concern raised about staff practices in relation to
• Carries out an annual risk assessment and review of the safety of premises, activities, equipment, and travel.
• Appoints a first aider and ensures she/he is trained and up to date

Designated (Helen Martin) Lead Trustee for Safeguarding.

• Ensures this policy and procedure is in place, is communicated to staff and volunteers, including all trustees, reviewed, and practiced.
• Puts in place arrangements to recruit, train and manage staff, trustees and volunteers to practice
• Receives and responds to requests for procedural advice or guidance from staff, trustees and volunteers in the absence of the designated charity manager.
• Agrees when any formal action is needed to ensure that another agency is carrying out its safeguarding procedure with respect to a child, young person, adult at risk known to Well for Life.
• Acts upon any concern raised about staff practices in relation to
• Carries out an annual risk assessment and review of the safety of premises, activities, equipment, and travel.
• Appoints a first aider and ensures she/he is trained and up to date

All Other Employees

• Act upon concerns and allegations involving service users and
• Report concerns and allegations according to these procedures to the Well for Life Operational Designated Safeguarding Lead, Charity Manager, Bally Johal and agree what Well for Life will
  • Act in a timely manner, taking account of the perceived level of risk, when the Designated Safeguarding Lead or their Deputy is not available.
  • Record concerns, analysis of concerns, information, decisions, actions, clearly and promptly and keeps a log on the file of work in progress.
  • Support safeguarding investigations or plans by sharing information appropriately and working to the plan with the child, young person, adult at risk.
  • Report safeguarding concerns to the statutory authorities and other agency’s safeguarding coordinator/s or manager/s, when these arise in the course of participating in events and activities where other agency professionals are the supervising workers (for example activities in settings such as schools, play facilities, youth clubs, residential units, ).
  • Ensure a manager is aware of changes that might affect the assessment of the level of risk carried by a child, young person, or adult at risk they are working with, and generally work with the guidance and within the decisions of their line manager.
  • Report any concerns about safeguarding practice of a colleague or manager or Trustee to the person’s line manager in the first instance, or to a Trustee or the Chair of Trustees.

  Volunteers/students

  • Report concerns and allegations to their supervisor and act upon the advice of the Operational Designated Safeguarding Lead (Bally Johal, Charity Manager).
  • Report concerns and allegations according to these procedures to the Operational Designated Safeguarding Lead (Bally Johal) and agree what Well for Life will
  • Act in a timely manner, taking account of the perceived level of risk, when the volunteer’s supervisor, or Operational Designated Safeguarding Lead or Deputy is not
  • Record concerns, analysis of concerns, information, decisions, actions, clearly and promptly and keeps a log on the file of work in progress.
  • Support safeguarding investigations or plans by sharing information appropriately and working to the plan with the child, young person, adult at
  • Ensure the supervisor responsible for the volunteer’s work is aware of changes that might affect the perceived level of risk, and generally work with the guidance and within the decisions of the volunteer supervisor/ line manager.
  • Report any concerns about safeguarding practice of a colleague or manager or Trustee to the person’s line manager in the first instance.

12. Making a safeguarding referral/contact information.

IN THE FIRST INSTANCE, PLEASE CONTACT THE OPERATIONAL DESIGNATED SAFEGUARDING LEAD, BALLY JOHAL (CHARITY MANAGER)

Well for Life:

• Bally Johal (Charity Manager, OPERATIONAL DESIGNATED SAFEGUARDING LEAD): 01332 204020 (9-5pm) or Out of hours: 07598 726304
• Helen Martin (Lead Trustee for Safeguarding): 07598 726304

The out of hours phone number is shared between the Operational Designated Safeguarding Lead (Charity Manager), and the Lead Trustee for Safeguarding, and is on 24 hours a day, 7 days a week, 52 weeks per year.

Contact Derbyshire County Council (Adults & Children):

• From 8am to 8pm on Monday to Friday and from 9:30am to 4pm on Saturdays Tel: 01629 533190
• Outside office hours Tel: 01629 532600

Derby City Council

• Tel: 01332 642855 (Adults) 01332 641172 (Children)
• Outside office hours Tel: 01332 786968 (Adults)

(Children) Derby City Care Line is the out-of-hours emergency social work service for people living in or visiting Derby.

It operates Monday to Friday from 5pm to 9am, with a 24-hour service during weekends and bank holidays.

• Phone: 01332 956606 (for members of the public)
• Phone: 01332 956607 (for professionals)
• People who are hard of hearing or Deaf please email DCCcareLine@derby.gov.uk or text 07812 300177

 After making the phonecall, complete the attached online form by clicking this link: https://myaccount.derby.gov.uk/en/service/report_concerns_about_a_child

 The email addresses below are secure. However, it is advised to submit an encrypted email when emails contain confidential information including names, addresses, date of births. When in doubt, please send an encrypted email.

Please note that sending person-identifiable information using the following email addresses may amount to a breach of Data Protection if you do not send from a secure email address to a secure email address.